For passengers with disabilities

Krasnodar International Airport pays great attention to passengers who need special assistance and provides all possible favorable conditions for passengers with reduced mobility.

The passenger may request assistance at the airport in several ways:

  • inform an Aviation Security Inspector at the entrance; 

  • use a call button or a telephone installed at the entrance of the airport terminal and entrance security checkpoints.

  • call the Enquiry Service:+7 (861) 219-10-18.

You need to give the following information:

  • date, time and flight number; 

  • air company’s name; 

  • type of disability; 

  • wheelchair characteristics, such as dimensions, capability to fold up, availability of a battery;

  • availability of crutches or a guide dog; 

  • which services you need.

Krasnodar International Airport offers individual assistance for passengers with disabilities to move around the terminal, during boarding and disembarkation.

We will try to make your stay at the airport most comfortable and to provide everything that you may need.

  • All entrances of the air terminal complex are equipped with ramps.

  • There are specially equipped toilets for passengers with disabilities on all floors of the airport. 

  • At the passenger's request the airport provides a wheelchair for the period of stay in the airport territory

Airport Medical Service: +7 (861) 219 15 03

Check-in, security check and boarding: 

  • Passengers who need special assistance can pass through the check-in procedure independently on the allocated counter designated by the special information sign. 

  • A separate lane is provided for persons with disabilities in the Preflight Security check area. 

  • It is possible to use the elevating platform independently to approach the gates to the buses. 

  • When required, boarding is performed with the use of an ambulift and begins an hour prior to the scheduled departure time.

Disembarkation:

  • Disembarkation of passengers with disabilities is carried out after disembarkation of all passengers.

  • An Assistance Agent meets a person with disabilities at the aircraft on arrival.  

  • The agent helps to receive the luggage and accompanies persons with disabilities to the exits from the terminal.

Carriage of individual means of transportation:

  • Wheelchairs used by passengers with disabilities are accepted for air transportation in addition to the free baggage allowance and at no extra charge. 

  • Passengers can use their own wheelchair until boarding the aircraft (except for electric wheelchairs). 

  • Electric wheelchairs have to be checked-in as the checked baggage during check-in procedure. Passengers using such wheelchairs are obliged to have a set of keys/devices for detachment of the accumulator from the wheelchair and also a package for it.

  • Passengers or people accompanying them perform detachment and connection of clamps independently or with the help of the airport staff.

Services for persons with disabilities:

  • At the request of passengers with disabilities, the airport staff provides help in guide dogs walking.

  • At the request of the passenger moving on the wheelchair, an Assistance Agent helps him/her to pass through check-in, preflight procedures and board the plane.

Phone: +7 (988) 240 31 51

Free parking

Free parking lots for passengers with disabilities are located in close proximity to the terminal and designated by the sign "Disabled person".

To use free parking please contact the administrator in the brick building at the exit from the terminal square and provide the relevant document.

Phone:  +7 (861) 219 16 00

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